Refund & Cancellation Policy

1. Using Casa One is free

There is no subscription plan to cancel and no platform fee to refund — property owners, tenants and maintainers all use Casa One at no cost. You can stop using the Service and close your account at any time, free of charge.

2. Rent and other payments made through the platform

Casa One facilitates rent and other payments between tenants and their property owner, processed through third-party payment gateways (Razorpay/PhonePe) or recorded as a manual payment for the owner to review. Casa One is a technology facilitator, not the merchant of record for rent, and is not a party to the underlying lease agreement. This means:

• Any refund of rent, deposit, or other charges is a matter between the tenant and their property owner, governed by the terms of their lease agreement — not by Casa One.
• If you believe a payment was made in error, made twice, or not properly recorded, please first contact your property owner (tenants) or your tenant (owners) directly, since they control the invoice/payment record.
• Manual payment claims (bank transfer, cash, cheque, UPI outside the gateway) are reviewed and approved solely by the property owner — Casa One does not verify or hold these funds.

3. Payment gateway issues

If a payment made through Razorpay or PhonePe fails, is duplicated, or doesn't reflect correctly on your invoice, contact us using the details below — we're happy to help trace the transaction with the payment gateway. Actual refunds for a failed/duplicate gateway transaction are processed by Razorpay/PhonePe back to the original payment method, per their own timelines and policies.

4. Account closure

You can request closure of your account at any time at no cost. See our Privacy Policy for how your data is handled after account deletion.

5. Contact

For any question about a payment made through Casa One:

Email: casaone@jerose.in
Address: [Registered Business Address]